Frequently Asked Questions

Get the most out of your premium audio experience with our expert support guide.

What is the standard shipping time for Sennheiser and Sonova products?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Do my headphones come with a manufacturer warranty?

Yes, all our consumer hearing products include a 2-year limited warranty covering defects in manufacturing and hardware malfunctions.

What is your return policy for open-box electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

How do I update the firmware on my wireless earbuds?

You can update your device firmware via the Smart Control App, available on both the Apple App Store and Google Play Store.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Klarna or Affirm.

Are replacement parts like ear pads and cables available for purchase?

Yes, we stock a wide range of original replacement parts to ensure the longevity of your premium audio equipment.